Frequently asked questions

Yes. We arrange private chauffeur transfers to and from Southampton Cruise Terminal and Portsmouth Cruise Terminal, connecting with homes, hotels and airports. Cruise pickups include 45 minutes of complimentary waiting; see our booking terms.

Yes. Signature Miles provides pre-booked transfers to and from Southampton Airport and Bournemouth Airport, as well as Heathrow and Gatwick. Travel from Portsmouth, Southampton or elsewhere in Hampshire, with your fare agreed before booking.

Yes. We arrange journeys between Heathrow, Gatwick or London and the cruise terminals in Southampton and Portsmouth. Share your flight, ship and luggage details so we can plan a suitable vehicle and pickup.

Our Mercedes-Benz V-Class carries up to seven passengers and seven large cases; Business Class and First Class accommodate up to two large cases. Capacity depends on luggage size and the vehicle supplied. Please mention oversized luggage or pushchairs when booking.

Airport arrivals include meet and greet in the arrivals area, plus luggage assistance. Provide your flight number and terminal when booking. For help locating your chauffeur, call +44 (0)7300 416439.

We monitor your flight and adjust for delays of up to two hours without a pickup-change fee. For longer delays or cancellations, contact us promptly. Waiting allowances, rebooking and refund conditions are explained in our booking terms.

Complimentary waiting is 60 minutes at airports, 45 minutes at cruise terminals and 15 minutes at standard pickups. Airport waiting starts from actual landing or your booked pickup time, whichever is later. See our booking terms for additional charges.

Yes, for your agreed journey and services. Traffic delays do not change your confirmed fare. Extra waiting, excess hourly mileage or requested journey changes may incur charges under our booking terms.

More than 48 hours before pickup: refund of payments made, less £15. At 24–48 hours, including both boundaries: 50% of the total fare refunded. Under 24 hours: normally no refund. See our booking terms for grace periods and exceptions.

Contact us as soon as your travel plans change. Amendments depend on availability; extra time or distance may affect your fare. We confirm agreed changes in writing. Cancellation and amendment conditions are in our booking terms.

Child and booster seats are available on request at no extra charge. Tell us each child’s age and seat requirements when booking so we can confirm suitable equipment for your journey.

Yes. Send us the pickup locations, dates and times for both journeys. We will prepare a bespoke quotation and confirm each fare before you book.

Pay securely online by card, or request bank transfer by arrangement. Eligible bookings of £300 or more made over 14 days ahead can use a 20% deposit; the balance is due 14 days before travel. See our booking terms.

Based in Portsmouth, Signature Miles serves Southampton and Hampshire, with airport transfers, cruise transfers and chauffeur travel to London and destinations across the UK. Contact us for a bespoke quotation for longer journeys or tailored itineraries.